FAQ

Frequently Asked Questions (FAQ)
Welcome to pureshoess Help Center

1. What products do you sell?
We offer a range of quality products curated to meet everyday lifestyle and home needs. Please browse our shop to see the latest items available.

2. Where do you ship from?
All orders are shipped from our fulfillment center in the United States.

3. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.

4. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes:

  • 5–10 business days within the U.S.

  • 7–20 business days internationally.

Expedited shipping options are available at checkout.

5. How can I track my order?
After your order is shipped, you will receive an email with a tracking number and link. You can track the status of your delivery at any time.

6. Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible at gregorymarcoss@protonmail.com. Once shipped, we’re unable to make changes or cancel it.

7. What is your return policy?
We accept returns within 14 days of delivery for most items. Products must be unused and in their original packaging. Please visit our Return & Refund Policy for full details.

8. My item arrived damaged. What should I do?
We’re sorry to hear that! Please email us at gregorymarcoss@protonmail.com with your order number and clear photos of the damaged item. We’ll make it right.

9. How do I contact customer service?
You can reach us by:
📧 Email: gregorymarcoss@protonmail.com
📞 Phone: 806-843-9480
We respond within 24 hours during business days.

10. Is my payment information secure?
Absolutely. Our store uses encrypted payment gateways and secure checkout to protect your personal and payment details.